Payment Policy

Payment Policy

This policy applies to roompop.shop, a global shopping mall operated by RoomPop (a US corporation).

1. Payment Methods

We support the following payment methods:

  • Credit and Debit Cards (Visa, MasterCard, American Express, etc.)
  • Other payment methods provided through Shopify and payment gateways

All payments are processed through secure payment systems such as Stripe.

2. Payment Currency and Exchange Rates

  • All payments may be processed as international payments (foreign currency payments).
  • Exchange rates and fees may be added depending on the card company or bank.
  • Such fees are subject to the card company's policy, not ours.

3. Payment Approval and Rejection

Payments may be rejected or not approved in the following cases:

  • Card company's overseas payment/local currency payment block setting
  • Insufficient balance or exceeding credit limit
  • Suspicion of fraudulent transactions
  • Payment information errors

If your payment fails, please enable overseas payments in your card company's app and try again, or use a different payment method.

4. Payment Security

All payment information is processed with encryption, and we do not store customer card information.

Payments are securely processed through a system compliant with PCI-DSS standards.

5. Double Billing and Errors

In rare cases, double billing may occur due to payment system or network issues.

In such cases, please contact our customer service, and we will verify and process a refund.

Inquiries: help@roompop.shop

6. Order Cancellation

  • Orders can be canceled before the product is shipped.
  • Cancellations are not possible after shipment and will be handled according to our refund policy.

7. Fraudulent Transactions and Order Restrictions

We may cancel or restrict orders if we suspect fraudulent transactions or policy violations.

In such cases, action may be taken without prior notice.

8. Customer Responsibility

  • It is the customer's responsibility to enter accurate payment information.
  • We are not responsible for payment failures due to card company settings (e.g., overseas payment blocks).