Shipping & Customs Policy

Shipping and Customs Policy

This policy applies to roompop.shop, a global shopping mall operated by RoomPop (US corporation).

1. Order Processing

  • Orders will be prepared for shipment within 2-5 business days of purchase.
  • A shipping tracking number will be automatically sent via email once the order is dispatched.

2. Delivery Timeframe

    • Order Processing: 3-5 days
    • International Shipping: Approximately 7-12 days
    • Total Estimated Time: Average 7-14 days

※ Delivery times are average estimates and are not guaranteed.

Delivery may be delayed due to the following reasons:

  • Customs clearance delays
  • Airline and logistics situations
  • Local courier circumstances
  • Adverse weather conditions or public holidays

※ Delays caused by the above reasons may not be eligible for a refund.

3. Shipping Tracking

  • A shipping tracking number will be provided via email after the product is shipped.
  • Tracking information may become available 2-5 days after shipment.

4. Customs and Duties Information

  • As this product is shipped internationally, customs clearance procedures are required.
  • Entry of a Personal Customs Clearance Code is mandatory.
  • Customs duties and VAT may be incurred if the value exceeds $150 USD.
  • Such taxes and fees are the responsibility of the customer.

Important: Failure to pay customs duties or taxes may result in the return of the product, in which case it will not be eligible for a refund.

5. Customer Information Entry Responsibility

  • Customers must enter accurate information.
  • Errors in name, contact information, or customs code may lead to delivery delays or returns.
  • Issues arising from incorrect addresses are the customer's responsibility.

6. Delivery Failure and Returns

Delivery may fail or be returned in the following cases:

  • Incorrect customs information
  • Recipient absent or refusal to accept delivery
  • Non-payment of customs duties

In such cases, re-shipping costs may apply, and refunds may be limited.

7. Criteria for Long Delays

You may inquire if delivery exceeds the following periods:

  • For general countries: Exceeding 60 days

8. Loss and Theft

We are not responsible for loss or theft that occurs after the delivery status is confirmed as "Delivered."

9. Damage and Misdelivery

Please contact us at the email below within 7 days of receiving the product.

help@roompop.shop

  • Photo or video evidence is required.
  • Exchange or refund will be processed upon verification.